Refund Policy
QUUMA 1-to-1 Replacement and Warranty Policy
At QUUMA, we are committed to providing our customers with high-quality service, ensuring that your experience with our products is both reassuring and satisfactory. The following after-sales policy is designed to ensure that every purchase you make is safe and worry-free.
1. 1-to-1 Replacement Service
QUUMA products undergo strict quality control during the design and manufacturing process. If you encounter a functional issue due to the product itself within 7 days of receiving the product, we offer a 1-to-1 replacement service, replacing the defective product with a brand-new one.
•Functional Issues: If the product fails to operate normally during regular use, we will arrange for a replacement.
•Order Processing Issues: If the product you receive does not match your order, we will promptly replace it with the correct product.
(Please note: The replacement service applies only to functional issues that arise during regular use. Damage caused by improper use or handling is not covered by this service.)
2. Warranty Service
Each QUUMA product comes with its own specific warranty period. The applicable warranty period is as stated on the respective product page or product description at the time of purchase. Warranty periods may vary between products.
During the applicable warranty period, QUUMA provides repair and technical support in accordance with the warranty terms for the respective product.
Customers are advised to review the warranty period stated on the product page before making a purchase.
•Replacement after two repairs within 6 months: If your product requires two repairs within a 6-month period, QUUMA will provide a brand-new replacement to ensure a seamless user experience.
3. Shipping Costs and Transport
West Malaysia: Shipping arrangements for warranty claims are subject to the specific warranty terms applicable to the product purchased. Where free shipping is included as part of the product’s warranty coverage, QUUMA will arrange or cover the applicable shipping costs according to those terms.
East Malaysia and Singapore: Customers will be responsible for all shipping costs associated with warranty claims, including both the shipping cost to return the product to QUUMA and the return shipping cost from QUUMA to the customer after the repair or replacement is completed, unless otherwise stated in the product-specific warranty terms.
(Special Note: If the returned product is inspected and found to have no functional issues, it will be returned to the customer as-is, and the round-trip shipping costs will be borne by the customer.)
4. Different Terms for Different Products
As QUUMA offers a variety of different products, the warranty and replacement terms may vary for each product. We recommend that customers carefully review the specific warranty policies of the product they are purchasing or contact our customer service team for more detailed information. Each product page will clearly state the specific warranty terms and after-sales services applicable to that product, ensuring that you are fully informed before making a purchase.
5. Peace of Mind Guarantee
At QUUMA, your satisfaction is our top priority. We are dedicated to providing you with a worry-free, fast, and transparent after-sales experience, ensuring that you are fully supported at every stage of your purchase and usage journey.
This version includes a clause explaining the different terms for different products, ensuring customers are informed about potential variations and are directed to check the product-specific policie
